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Frequently Asked Recovery Questions... and ANSWERS

Washington, DC, September 12, 2016

Where do I start the RECOVERY PROCESS?

  • FEMA – Individual Assistance

www.disasterassistance.gov

1-800-621-FEMA (3362)

1-800-462-7585 (TTY)

1-800-621-3362 (VRS)

  • FEMA - Disaster Recovery Centers

https://egateway.fema.gov/ESF6/DRCLocator

  • Disaster Unemployment Assistance

1-866-783-5567 (Louisiana Workforce Commission)

www.laworks.net

  • Disaster Food Stamps (DSNAP for groceries and food)

www.dcfs.louisiana.gov/preregister

1-888-LAHELP-U

https://www.dcfs.louisiana.gov/index.cfm?md=newsroom&tmp=detail&articleID=735&catID=5#DSNAP

  • SBA Loans for individuals (can help bridge the gap to pay for repairs not covered by insurance or FEMA relief payments

www.sba.gov/disaster

1-800-659-2955

disastercustomerservice@sba.gov

Where do I find information about SHELTERS?

  • Looking for individuals in a state-run shelter (River Center Only)

225-219-5452

  • Looking for individuals in a Red Cross shelter

1-866-438-4636

  • Shelter List

https://gov.louisiana.gov/news/shelter-information-for-parishes-affected-by-severe-weather

  • American Red Cross

1-866-GET-INFO (1-866-438-4636)

https://www.redcross.org/local/louisiana.html

Where do I find HOUSING ASSISTANCE?

  • FEMA – Transitional Shelter Assistance (hotel room payments)

www.disasterassistance.gov

1-800-621-FEMA (3362)

1-800-462-7585 (TTY)

1-800-621-3362 (VRS)

  • FEMA Rental Assistance

www.disasterassistance.gov

1-800-621-FEMA (3362)

1-800-462-7585 (TTY)

1-800-621-3362 (VRS)

  • LA Housing Search – List of Available Rental apartments or homes (Social Serve)

https://www.lahousingsearch.org/

1-877-428-8844

  • Shelter At Home (basic repairs to your home so you don’t have to stay in a shelter, hotel room or rental)

1-800-927-0216

https://Shelterathome.la.gov

  • FEMA - Manufactured Housing Units

1-800-621-FEMA

www.disasterassistance.gov

Email if you have commercial parks or mobile home sites for Manufactured Housing Units: fema-ia-dhops@fema.dhs.gov

  • Airbnb Urgent Accommodations

https://www.airbnb.com/disaster/louisianaflooding

  • If you are currently staying in a toxic home or unsafe and/or unsanitary dwelling, you may still check into a shelter.

Where do I find help with REPAIRS?

  • Register for FREE Home cleanup assistance from volunteer groups

1-800-451-1954

  • FEMA - Multi-Family Lease and Repair Program (Available to landlords with qualified rental properties)

225-382-1464

https://gov.louisiana.gov/assets/docs/MultiFamilyLeaseRepairProgramFAQ.pdf

  • Mold removal guidance

https://ldh.la.gov/index.cfm/newsroom/detail/3966

www.lslbc.louisiana.gov (List of Mold Remediators)

  • Contractor License Confirmation (Louisiana Licensing Board for Contractors)

www.lslbc.louisiana.gov/contractor-search/

Where do I find help for my BUSINESS?

  • Louisiana Business Emergency Operations Center

www.labeoc.org

  • Louisiana Small Business Development Center Network

www.lsbdc.org

  • SBA Loans

1-800-659-2955

disastercustomerservice@sba.gov

  • Disaster Loan Information for businesses

1-800-621-6232 (FEMA)

https://disasterloanassistance.sba.gov/ela/s/

1-800-659-2955 (SBA Loan Center)

List of Business Recovery Centers

  • Secretary of State (Salvaging Documents)

www.sos.la.gov

https://www.sos.la.gov/HistoricalResources/ManagingRecords/DisasterPreparationAndRecoveryInformation/Pages/default.aspx

225-925-7552

Where do I find help with INSURANCE?

  • FEMA - National Flood Insurance Program

https://www.fema.gov/national-flood-insurance-program

1-800-621-3362

  • Louisiana Department of Insurance

1-800-259-5300

225-342-1258

www.ldi.state.la.us/floodrecovery

Where do I find relief with my TAXES?

  • State Tax Extensions for Disaster Survivors

www.revenue.louisiana.gov

  • IRS Tax Relief for Louisiana Flood Victims

www.irs.gov

https://www.irs.gov/uac/tax-relief-for-victims-of-severe-storms-flooding-in-louisiana

1-800-829-3676 (forms and publications)

1-800-829-1040 (General tax questions)

Where do I find LEGAL ASSISTANCE?

  • Disaster Legal Assistance

1-800-310-7029 (M-TH 9 a.m. – 4 p.m.)

  • Louisiana Department of Justice

Contractor Fraud

Filing a Price Gouging Complaint

Consumer Protection Hotline: 1-800-351-4889

Consumer Dispute Form

  • Secretary of State (Salvaging Documents)

www.sos.la.gov

https://www.sos.la.gov/HistoricalResources/ManagingRecords/DisasterPreparationAndRecoveryInformation/Pages/default.aspx

225-925-7552

  • Information for Real Estate Professionals

Catastrophic Flooding FAQ

  • Louisiana State Bar Association

www.lsba.org/dr/

Where do I find information about TRANSPORTATION?

  • DOTD Transit Services

Roundtrip Regional Transit Service

Ferry status

504-942-5725 (Hotard Contact)

511 (Road closures)

1-888-762-3511 (out of state travelers needing road closure information)

www.511la.org

  • Office of Motor Vehicles (Flood-related motor vehicle issues)

1-844-892-4266

www.expresslane.org

https://expresslane.dps.louisiana.gov/DAQ_Inquire/Flood_Inquire_01.aspx (Flooded car inquiry)

Where do I find information about HEALTH?

  • Medicare Questions

1-800-259-5300

  • Drinking Water

Drinking Water Watch Database

  • Vaccine Information (Tetanus, etc.)

https://ldh.la.gov/subhome/61

  • Mosquito/Zika Information

Zika/Mosquito Information

  • Disaster Distress Information for First Responders and Survivors

1-800-985-5990

Text TalkWithUs to 66746

Behavioral Health Help Contacts

  • Information about Cleaning Up and Repairs in the Presence of Mold

Where do I find up-to-date EMERGENCY INFORMATION?

  • DOTD Real-Time Road Closures

www.511la.org

  • Louisiana State Police

225-925-6325 or *LSP from any cell phone

  • Parish Emergency Contacts (GOHSEP)

https://gohsep.la.gov/ABOUT/PARISHPA

Where do I DONATE/VOLUNTEER?

Donations

Volunteer