Frequently Asked Recovery Questions... and ANSWERS
Where do I start the RECOVERY PROCESS?
- FEMA – Individual Assistance
1-800-621-FEMA (3362)
1-800-462-7585 (TTY)
1-800-621-3362 (VRS)
- FEMA - Disaster Recovery Centers
https://asd.fema.gov/inter/locator/home.htm
- Disaster Unemployment Assistance
1-866-783-5567 (Louisiana Workforce Commission)
- Disaster Food Stamps (DSNAP for groceries and food)
www.dcfs.louisiana.gov/preregister
1-888-LAHELP-U
https://www.dcfs.louisiana.gov/index.cfm?md=newsroom&tmp=detail&articleID=735&catID=5#DSNAP
- SBA Loans for individuals (can help bridge the gap to pay for repairs not covered by insurance or FEMA relief payments
1-800-659-2955
disastercustomerservice@sba.gov
Where do I find information about SHELTERS?
- Looking for individuals in a state-run shelter (River Center Only)
225-219-5452
- Looking for individuals in a Red Cross shelter
1-866-438-4636
- Shelter List
https://gov.louisiana.gov/news/shelter-information-for-parishes-affected-by-severe-weather
- American Red Cross
1-866-GET-INFO (1-866-438-4636)
www.redcross.org/local/Louisiana
Where do I find HOUSING ASSISTANCE?
- FEMA – Transitional Shelter Assistance (hotel room payments)
1-800-621-FEMA (3362)
1-800-462-7585 (TTY)
1-800-621-3362 (VRS)
- FEMA Rental Assistance
1-800-621-FEMA (3362)
1-800-462-7585 (TTY)
1-800-621-3362 (VRS)
- LA Housing Search – List of Available Rental apartments or homes (Social Serve)
https://www.lahousingsearch.org/
1-877-428-8844
- Shelter At Home (basic repairs to your home so you don’t have to stay in a shelter, hotel room or rental)
1-800-927-0216
- FEMA - Manufactured Housing Units
1-800-621-FEMA
Email if you have commercial parks or mobile home sites for Manufactured Housing Units: fema-ia-dhops@fema.dhs.gov
- Airbnb Urgent Accommodations
https://www.airbnb.com/disaster/louisianaflooding
- If you are currently staying in a toxic home or unsafe and/or unsanitary dwelling, you may still check into a shelter.
Where do I find help with REPAIRS?
- Register for FREE Home cleanup assistance from volunteer groups
1-800-451-1954
- FEMA - Multi-Family Lease and Repair Program (Available to landlords with qualified rental properties)
225-382-1464
https://gov.louisiana.gov/assets/docs/MultiFamilyLeaseRepairProgramFAQ.pdf
- Mold removal guidance
https://ldh.la.gov/index.cfm/newsroom/detail/3966
www.lslbc.louisiana.gov (List of Mold Remediators)
- Contractor License Confirmation (Louisiana Licensing Board for Contractors)
www.lslbc.louisiana.gov/contractor-search/
https://www.lslbc.louisiana.gov/app/uploads/lslbc_brochure.pdf
Where do I find help for my BUSINESS?
- Louisiana Business Emergency Operations Center
- Louisiana Small Business Development Center Network
- SBA Loans
1-800-659-2955
disastercustomerservice@sba.gov
- Disaster Loan Information for businesses
1-800-621-6232 (FEMA)
https://disasterloan.sba.gov/ela/
1-800-659-2955 (SBA Loan Center)
List of Business Recovery Centers
- Secretary of State (Salvaging Documents)
225-925-7552
Where do I find help with INSURANCE?
- FEMA - National Flood Insurance Program
https://www.fema.gov/national-flood-insurance-program
1-800-621-3362
- Louisiana Department of Insurance
1-800-259-5300
225-342-1258
www.ldi.state.la.us/floodrecovery
Where do I find relief with my TAXES?
- State Tax Extensions for Disaster Survivors
https://www.revenue.louisiana.gov/NewsAndPublications/PressReleasedetails/5441
- IRS Tax Relief for Louisiana Flood Victims
https://www.irs.gov/uac/tax-relief-for-victims-of-severe-storms-flooding-in-louisiana
1-800-829-3676 (forms and publications)
1-800-829-1040 (General tax questions)
Where do I find LEGAL ASSISTANCE?
- Disaster Legal Assistance
1-800-310-7029 (M-TH 9 a.m. – 4 p.m.)
- Louisiana Department of Justice
Filing a Price Gouging Complaint
Consumer Protection Hotline: 1-800-351-4889
- Secretary of State (Salvaging Documents)
225-925-7552
- Information for Real Estate Professionals
- Louisiana State Bar Association
www.lsba.org/dr/
Where do I find information about TRANSPORTATION?
- DOTD Transit Services
Roundtrip Regional Transit Service
504-942-5725 (Hotard Contact)
511 (Road closures)
1-888-762-3511 (out of state travelers needing road closure information)
- Office of Motor Vehicles (Flood-related motor vehicle issues)
1-844-892-4266
https://www.expresslane.org/Pages/displaced.aspx
https://expresslane.dps.louisiana.gov/DAQ_Inquire/Flood_Inquire_01.aspx (Flooded car inquiry)
Where do I find information about HEALTH?
- Medicare Questions
1-800-259-5300
- Drinking Water
- Vaccine Information (Tetanus, etc.)
https://www.dhh.louisiana.gov/index.cfm/newsroom/detail/3964
- Mosquito/Zika Information
- Disaster Distress Information for First Responders and Survivors
1-800-985-5990
Text TalkWithUs to 66746
- Information about Cleaning Up and Repairs in the Presence of Mold
Where do I find up-to-date EMERGENCY INFORMATION?
- DOTD Real-Time Road Closures
- Louisiana State Police
225-925-6325 or *LSP from any cell phone
- Parish Emergency Contacts (GOHSEP)
https://gohsep.la.gov/ABOUT/PARISHPA
Where do I DONATE/VOLUNTEER?
Donations
Volunteer